FAQ

These Frequently Asked Questions (FAQs) help our customers find answer to questions they might have regarding our product and our business. If you have any other questions that are not covered in this section, please Contact Us .

PRODUCT

ORDERING

INSTALLATION

 


 

PRODUCT

Q: What type of services do you offer?
A: We specialize in stone selection, fabrication, measure and installation of natural stone and engineered quartz products.

Q: What type of stone do you fabricate?
A: We fabricate granite, marble, quartz, soapstone, limestone and travertine.

Q: Do you sell Cambria Quartz?
A: Yes. Renaissance Granite and Quartz has been an exclusive Cambria Lexus Partner since 2008.

Q: What is natural stone?
A: Natural stone comes from the earth and occurs naturally. Quartz is considered a natural stone because it is made with a high percentage of natural quartz held together with a man-made resin.

Q: What type of edging options do you offer?
A: We offer 5 standard edging options: Flat,  Half Bullnose, Bevel, Full Bullnose, Ogee, and Knife. (Other edges are available upon request)

RGQ-6Edges

 

Q: Do you have a showroom, and what are the hours?
A: Yes we have an excellent showroom that is filled with lots and lots of samples. We are located at 4124 NW Urbandale Dr. in Urbandale, Iowa and are open from 8 AM to 5 PM, Monday, 8am-7pm Tuesday through Friday, and 10am-4pm on Saturday.

Q: Do you sell remnants?
A: Yes, we currently sell natural stone and quartz remnants; each piece is sold “as is” and is not reserved until the estimate contract is signed. **REMNANTS CAN ONLY BE VIEWED DURING OUR WEEK DAY HOURS**

Q: How much is the cost per square foot?
A: Each project receives a custom quote, the square foot price varies by each product.

Q: Is there a warranty on natural stone and quartz?
A: Quartz will have a limited lifetime warranty. When it comes to natural stone, because it is not manufactured, we can only guarantee our workmanship on measure, fabrication and installation.

Q: Is natural stone or quartz heat resistant?
A: Natural stone is more heat resistant than quartz, but we ALWAYS recommend using a trivet for all hot pans, pots, crock pots, etc. to eliminate any chance of damaging your surface.

Q: How do I maintain my stone surface?
A: Each surface is a little different in regards to maintenance. Quartz products do not need any type of sealing, or maintaining.  Natural stones like granite, marble, limestone etc. are porous and need to be sealed to prevent staining.

Q: I found a similar product at the “Big Box” store, wouldn’t it be easier if I used them?
A: At Renaissance we make the process of choosing and purchasing your natural stone surface as simple and convenient as possible. Our primary focus is material consulting, fabrication and installation of natural stone surfaces. Because of our expertise, the end result is a fast and precise final product that will make your house feel like home. We also provide project managers who work with every customer and their project to ensure everything is handled from start to finish.

ORDERING

Q: How do I get started?
A: Choosing what color of stone you want is the most difficult part of any new or remodel project. Looking at our natural stone choices online or in our showroom will help get a jump-start on your project. Also think about…

  • What you like and dislike about your current kitchen, bathroom, etc?
  • What type of stone do you want?
  • What type of edge do you want?
  • What color scheme are you using throughout the project? (cabinets, flooring, backsplash, paint color, hardware) Some customer will bring a cabinet door, floor and backsplash tile etc. into our showroom to see in person what the stone will look like with the parts of the room.
  • How much natural stone do I need? Knowing the dimensions of your countertop, vanity, backsplash etc. is always helpful in determining what stone choice to make.

Q: What is the process after I choose my stone?
A. Once you find your natural stone, this is what happens next…

  1. An estimate is created using the square footage of your project and the color you have chosen.
  2. You approve the estimate and put down a 50% deposit for the project.
  3. Your project is assigned to a Project Manager and they help schedule measure date.
  4. Renaissance will come to the job site location and take precise measurements of your project
  5. Once the natural stone arrives at our facility, we welcome all our customers to come in and look at the full slab before we start the fabrication process.
  6. After the slab is approved, Renaissance will fabricate your stone surface to the correct dimensions
  7. Once the stone is cut and fabrication is complete, we will install your new natural surface.

Q: Can I look at my slab before fabrication begins?
A: Yes. We encourage homeowners to look at their full slab before we begin fabrication to ensure it’s exactly what they wanted.

Q: Do I need to tear out my old countertops to measure?
A: No. You can keep your old countertops until installation day, then they need to be removed.

Q: Can I keep my old backsplash?
A: Renaissance offers backsplash options to go along with your new countertop, but if you would like to keep your current backsplash, we can make adjustments. When modifying an existing backsplash you will need to have extra backsplash material on hand in case damage occurs during installation. Making adjustments to an existing backsplash will also create more debris and a longer installation time.

Q: What about a sink? Do I need to know what type of sink I want?
A: Yes. The sink and faucet you plan on using need to be on site when we come out to measure. We also need to know if you want your sink mounted over or under the countertop.

INSTALLATION

Q: Do I need to be present during installation?
A: Yes. We require at least one homeowner present during the installation of their product.

Q: Will the finished product have seams?
A: Depending on how large and complex your project will be determines the amount of seams. Your project manager should be able to tell you if you will have any seams once the template has been created for the countertops .

Q: Will there be dust during installation?
A: Our installation team makes every effort to keep dust and debris at a minimum, but you can expect a small amount of dust to be present during any installation.

Q: Do I need to remove all items from my cabinets before installation?
A: Yes. Everything in the base cabinets needs to be removed to keep your possessions safe; this also helps for an efficient installation.